FAQ
About the product
1.Why the name "Shiraf"?
The product name comes from the Japanese word "Sober," which means that your body has no alcohol in it and you're not drunk; it means you're in a normal state.
The meaning behind this is that it can be enjoyed by both sober people and those who drink alcohol.
2.Where do you get your water from?
The water is collected from the source at the foot of Mount Fuji.
3.Where can I buy it?
This item will only be sold online.
4.What is the capacity and size of the can?
The capacity is 350ml and the size is 66φ and 115mm high.
5.What is the expiration date?
It will be two years.
6.Are there any precautions to take when storing it?
Avoid high temperatures and humidity, and be careful not to freeze when cooling.
Aluminum cans are relatively durable, however, they may dent or break if subjected to strong impact, so please avoid subjecting them to impact.
7.Is there a minimum order quantity?
Orders can be placed in cases of 24 350ml cans.
8.Can I buy in bulk for a company?
Great value 100 case set available.
9.What is the QR code for?
This is for a campaign. Please access the URL via the QR code to participate.
About delivery and shipping charges
1.How long does it take to deliver?
After ordering, your order will be delivered within 2 to 3 days.
If the weekend falls on or after the order is placed, it may be shipped after the following Tuesday.
2.Who is the delivery company?
We will deliver it via Sagawa Express.
3.How much is the shipping fee?
Shipping is free within Japan, except for some areas.
Shipping to overseas countries costs 20,000 yen, excluding some regions.
(※Free shipping excluded areas for domestic shipping Remote islands: Areas where an additional fee is charged for regular shipping, such as remote islands in Hokkaido and Okinawa Prefecture.
Some mountainous areas: Remote areas and mountainous areas with poor transportation access where regular delivery is difficult.
Okinawa main island: A different fee system than the mainland may apply.)
*Areas where overseas shipping may not be possibleHigh-risk areas and conflict areas: Areas where the shipping company will not accept delivery in the first place, or where a very high additional fee will be charged.
Countries and regions with difficult customs clearance: Countries where customs procedures are complicated for political or economic reasons, and delivery may be delayed.
Non-UN member states: Countries subject to international sanctions, etc.
Outside carrier's service area: Countries or regions that are not serviced by our partner carriers.
Embargoed Countries: Countries where certain items are prohibited from being imported or exported.
About subscriptions
1.What is a scheduled flight?
This plan allows you to purchase the product at a great value by paying the annual fee in one lump sum. One case will be delivered once a month.
2.How can I pay?
Regular subscriptions can be paid for by credit card.
3.Can I skip or stop a scheduled service?
Generally, we do not accept such requests, but if you have unavoidable circumstances, please contact support.
4.Can I change the delivery date?
Contact support.
If you change the delivery date, additional charges may apply.
5.Can I cancel my regular subscription?
Generally, we do not accept such requests, but if you have unavoidable circumstances, please contact support.
Returns and Cancellations
1.Can I cancel?
Generally, we do not accept returns, exchanges or cancellations after a product has been shipped.
Please contact us for an exchange only if the product is defective.
others
1.Is gift wrapping and gift tags available?
This is not supported.
2.Can I issue a receipt?
Contact support.
3.Who is the president and what kind of person is he?
SOGO is a professional skip-boarder. Since he cannot drink alcohol himself, he developed "Shiraf" because he wanted something that would look cool when drinking with friends.
4.Why did you decide to create this product?
The founder himself cannot drink alcohol, so he developed "Shiraf" in the hopes of creating something that would look cool when drinking with friends.
5.Why a dragon design?
There are many ancient myths about dragons in Japan, especially around Mount Fuji, and so we combined the image of Mount Fuji as a sacred mountain with the dragon in our design.
6.Does it really contain dragon's tears?
This is purely a fictional story, so please enjoy it as a story.
7.What happens when the dragon is resurrected?
Since this is purely a fictional story, I can't say for sure what will happen, but please look forward to it.